Terms of Use

Users of this website agree to the terms and conditions set out in our General Policies. Please refer to our FAQ page for detailed policies and procedures.

The information we present and the presentation system are the protected property of C. Hoelzle Associates Inc. We make every reasonable effort to insure that all of the information we present is clear, timely, and accurate. Our web commerce system is connected directly to our active database which is dynamic and subject to constant updates as we conduct business.

All orders are accepted as valid after they have undergone a final review process. CHA reserves the right to reject orders based upon, accounting issues, administrative discrepancies, or database errors. Should an order be rejected we will contact the buyer who placed the order as soon as is practical to resolve the issue. Orders placed by your authorized representatives that have shipped are considered payable. Refused shipments will be subject to shipping charges and restocking fees at CHA's discretion.

We have worked hard to provide a secure environment through which we can conduct business together. Much of this security relies upon the account administrator for your company. This is the person at your company who has the authority and responsibility to add and delete other authorized buyers, and to keep your company's account information current. User login information is user specific and non transferable. CHA reserves the right to monitor and control access to this system as it deems necessary.

Any attempt to defraud CHA, our customers, or our vendors by circumventing our security system will be dealt with to the harshest extent that the law allows.

Contract for Sale of Goods

This contract is by and between C. Hoelzle Associates, Inc., a California corporation, The "Seller" and the "Buyer." Seller and Buyer are collectively referred to in this contract as the "Parties."

Title: Title to the goods shall remain with the Seller until the Buyer takes physical possession and the Seller has been paid in full. If multiple shipments are required, title shall be passed when the last items are paid for.

Disclaimer of Express Warranties: The Seller warrants products sold will perform only within the limits of what is normally expected of the product.

Remedies: Buyer and Seller shall have all remedies afforded each by the Uniform Commercial Code, State of California. Under no circumstances shall the seller be liable for any special, incidental or consequential damages. Our responsibility is for the actual material sold.

Authority of Seller's Agents: No agent, employee or representative of the Seller has any authority to bind Seller to any affirmation, representation or warranty concerning the goods sold under this contract and unless an affirmation, representation or warranty made by agent, employee or representation is specifically included within this contract.

Time for Bringing Action: Any action for breach of this contract must be commenced within 6 months after the cause of action has occurred. The contract shall be governed by the Uniform Commercial Code as adopted in the State of California as effective and in force in the date of this contract.

Warranty Policy

Warranty and Return of Goods: Most parts, printers, scanners and repairs carry a 180 day (6 month) return to depot warranty. Stacked wire printheads, fusers, and other consumables carry a 90 day (3 month) return to depot warranty. This warranty only extends to the original buyer of product purchased from CHA in New, Demo or Refurbished conditions. The warranties offered for product purchased from CHA in Used condition are as follows:
· U30 = Used, Working, 30-day warranty (cleaned and tested)
· U1 = Used, Working, 24 hour (DOA) warranty (tested, no cleaning)
· U0 = Used, As-is, NO warranty (no cleaning, no testing)

All products purchased from, or repaired by CHA are warranted against defects in material and workmanship under normal use. Failures caused by excessive wear will not be covered under warranty.

The life expectancy of consumables is based on an average yield. The actual yield may vary with application. Therefore, CHA must evaluate the consumable product before determining whether it is covered under Seller's warranty. Buyer is responsible for providing CHA with applicable yield data, e.g., page count, print cycles, to aid in this evaluation.

The use of non-OEM or reconditioned consumables may void the warranty on equipment. The buyer or others must maintain equipment in accordance with the manufacturers' maintenance recommendations.

CHA will repair or replace any product it determines to be defective during the warranty period, provided: the module has not been damaged, subjected to misuse, or abnormal operation; altered, or improperly configured; installed, maintained, or repaired by the buyer, or others in a manner that CHA reasonably determines to have adversely affected performance, or reliability.

In some cases, manufacturers' warranties on new product supersede the CHA warranty and govern all claims by the buyer or others. CHA can not become involved in any buyer/manufacturer warranty related issues.

The buyer must report any shipment discrepancies to CHA within 15 days of receipt, unless otherwise approved. If product is received DOA (Dead On Arrival) the buyer must contact CHA's Technical Support Group. Statistically, in 9 out of 10 cases, our Technical Support Group is able to resolve apparent failures without the need for product return or replacement if the field technician calls from the equipment site.

CHA accepts no liability and offers no warranty for technical information or advice CHA provides. The responsibility for product fault isolation lies with the buyer or others. CHA offers its technical support services to assist in that task.

An RMA number must be obtained from CHA prior to sending products to CHA for warranty repair or replacement. On most warranty repairs CHA will provide a 3 working day expedite service at no charge.

Credit Returns

To return product for credit Buyer must call (949) 251-9000 for a Return Material Authorization (RMA) number within 15 working days of ship date from CHA. (Returns without an RMA number will be shipped back to the customer freight collect.)

Buyer must return the originally purchased product in the same condition and primary packaging (sealed bag) as received. Items which have been used, even if only for fault isolation purposes, are not eligible for credit. Consumables may not be eligible for credit. Manuals, videotapes and special order items are not eligible for credit.

Buyer should if at all possible, utilize the original container when returning products if it's protective integrity is still intact. It is the Buyer's responsibility to insure proper packaging for return shipment. Items must arrive at CHA's dock within 7 working days from the date the credit RMA was issued. If the product arrives late, or the product was not purchased from CHA, it will be shipped back to the Buyer freight collect.

If CHA is responsible for product shipped in error and the product is returned as instructed above, CHA will issue a full credit to Buyer. Otherwise, all credit returns are subject to a restocking fee of $50 or 20% of the purchase price, whichever is greater, plus the original shipping charges. Credits will only be applied to the originally billed customer account.

CHA evaluates all credit returns for defects, damages, missing components or parts. You will be advised of any nonconformance and charged accordingly, in addition to the restocking fee.

Customers are responsible for insuring that all shipping restraints are in place, and that all spill-able consumables are removed from whole units prior to shipment. CHA will clean toner and ink spills from product sent in for repair, exchange or credit. The customer will be charged for this service at CHA's current hourly labor rate.