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Our customers know that at CHA, we are driven to satisfy their
needs. We have worked hard to earn
our reputation as the finest source for printer and scanner
systems and support in the world. Our list of customers includes
field service companies of all sizes, Fortune 100 corporations,
end users, brokers, and everyone in between. Our ability to
respond to the unique needs of each and every customer instead of
providing a “one size fits all” approach sets us apart. We do
all of this under the control of our ISO9002
compliant quality system to ensure the highest level of reliability for all
of our products and services.
When
you choose CHA as your hardware supplier, you can be confident
that you will have all the advantages that come with our many
years of experience in the support of these products. The level of
support we provide ranges from application analysis to help you
select the most suitable model for your needs, to deep technical
support to help you troubleshoot a field failure to a modular
level. We provide this support for all models and all technologies
for each of the manufacturers in our lineup.
 When
you are considering the purchase of a piece of imaging equipment,
what you are really doing is investing in the solution to a
problem. Your objective is to identify the equipment that will
perform the needed task, with the throughput you need, be
compatible with your applications software and interface
requirements, and be reliable. You need all of this at a
reasonable cost, not only at the time of purchase, but through the
ongoing expense of maintenance and supplies.
At
CHA we are happy to assist in the evaluation of your requirements.
We can make a range of recommendations for you so you can select
the solution that is right for you. We support over 14 different
manufacturers of printers and scanners and the complete range of imaging
technologies so we are uniquely qualified. We also provide
equipment in 4 different conditions
so you can find the right balance of cost verses quality. When it
comes to understanding your interface requirements we are fluent
in all the standard versions as well as twinax, coax, scsi, video,
Ethernet, and USB. We pre-install all requested options, and
pre-configure the unit to your exact specifications so
installation is a breeze.
NOBODY
CAN MATCH US WHEN IT COMES TO THE RAPID DELIVERY OF PRINTER PARTS
OR SCANNER PARTS…PERIOD!
When
you have a piece of equipment down and you need a part to make the
repair, the situation is URGENT. You need a parts supplier that
can help identify the right part, pre configure it to match your
needs, and get it to you immediately. All of this must be done
while insuring the highest reliability and at a reasonable cost.
 With
over 600,000 part numbers and over 5 million pieces in stock, we
have the most comprehensive inventory in existence. Our
proprietary inventory management system provides instant, accurate
information on the application, condition, location, and
availability of each part. We will never make a commitment to you
unless we know we can keep it.
Concerned about reliability? Our DOA rate is approximately 0.3%,
and we work hard to make it even lower. Worried
about delivery? We maintain a 95% on time delivery schedule,
at least 80% of all shipments leave the same day the order is
entered. Need help with
the installation? We
provide top priority technical support to assist you as needed. What
about price? We provide the absolute best value for your
spares dollar. In addition to manufacturer’s new products,
we provide economical high quality
refurbished material, and advanced
exchanges..
 The
roots of our company are in component level depot repair services.
Our repair approach to peripheral sub assemblies is the same as it
was to complex minicomputers back in the late 1970’s. Our
technical staff is knowledgeable, skilled, versatile, and driven
to serve our customers. What
about turnaround? Ten days or its
free. Expedite repair service is
available. What about
quality? Remember our 0.3% DOA rate and our full
six month warranty. What
about price? Not only are our repair prices competitive within
the industry, but you get the increased value of our support
services at no additional charge!
CHA
maintains a complete supply of all the consumables you may need to
keep your equipment operating at peak performance levels. We offer
manufacturer's new and selected alternate source or remanufactured
products providing you with cost effective alternatives. Whether
you need replacement ribbons, ink cartridges, toner
cartridges, printbands, fusers, developers, rollers, pads, etc, we
have the products designed to work best with your equipment.
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