This site
has been built for YOU!
Our
objective is to provide a connection to our products and services that is
quick, convenient, and secure. We have tried to provide as much
“intelligent flexibility” as possible while maintaining a streamlined
system.. If at any time you would prefer to contact
us directly we encourage you
to do so. This site is NOT intended to replace the personalized service
you expect from us, only to enhance it. If you have any suggestions for
improvements, enhancements, or corrections we would appreciate your input
to: webmaster@chainc.com
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Registration
Our Express
Customer Registration is designed for domestic customers who want fast
access to our products and who wish to do business exclusively with their
credit card. These orders must ship to the billing address on the credit
card and are limited to stock immediately available from our
inventory…no backorders or drop shipments. Maximum order value is $2500.
If you are located outside the US, please contact
our sales group and they will be happy to assist you.
Complete the
registration form making sure that all information is accurate. Red fields
are required.
You can
upgrade your Express account to Business Partner status by completing the
Business Partner application process at any time.
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If you have
already established an account with us, we offer a shortcut to your
Business Partner application. Get out a past invoice we have sent you and
find your customer number. Enter that number along with the zip code for
your billing address and we’ll fill in most of the information required
to set up your Business Partner account. Your account will be set up using
previously established terms. Complete the remaining
fields as described in the Business Partner Application process.
As an
additional security measure, once you have web enabled your account, we
will contact you by phone to verify your identity. No web generated orders
will ship until this contact has been made.
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Establishing
Business partner status with CHA provides a host of benefits. You can
order on-line using established terms, set up and manage groups of buyers,
access pre-negotiated discounts and specials based upon your buying
history. You can also setup and manage alternate shipping destinations to
improve order processing speed and accuracy. In addition, you can set up a
carrier file so you can quickly select your carrier of choice and have the
account numbers pre-loaded.
The
registration steps are:
Complete the
application including your corporate information, contact and password
information for the person at your company who will be the account
administrator, and the contact information for your Accounts Payable
Administrator.
If you wish to apply for credit terms, click the
link to download our Credit
Application. Complete the credit application and return via fax or
mail to our accounting department. We will process your application as
quickly as possible. This can take from days to weeks depending upon the
responsiveness of your financial contacts. During this time you can
complete your account setup and place orders using a credit card.
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The
designated account administrator has sole authority to update all user
supplied account information. In addition, the account administrator is
responsible for maintaining your company’s list of authorized buyers,
and your list of alternate ship-to locations. If you have a large list to
setup we can assist you with the data entry then “hand you the keys”.
Contact our accounting
department for assistance.
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The
administrator can add or delete additional buyers who have the authority
to purchase products on the company’s behalf. All access to our system
and subsequent transactions are controlled and tracked at an individual
user level. For you own protection we recommend that you encourage your
buyers to keep their login and password information private. The account
administrator also has the authority to assign a new account
administrator! By setting the authority in the “Edit Buyer” screen to
another buyer, the Administrator responsibility will immediately pass to
the new buyer from you. There can only be one Account Administrator per
account so BE CAREFUL!
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Our system
allows you can pre load shipping addresses you use on a regular basis such
as field offices or contract customer sites. This can greatly speed up the
time it takes to enter orders and increases the accuracy of order entry.
Adding a new address can be done through the “Add/Edit Ship-to
Location” screen or directly from the order entry screen by clicking on
the “Add Ship-to Location” button. Addresses can be modified through
the edit screen.
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We recommend
that users periodically change their account password. Simply enter and
confirm your new password from the “Change Your Password” screen and
update your secret question if you like. Your new password will take
effect immediately. We will send an e-mail confirming your password change
to the address we have on file for you.
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This parts
lookup system has been modeled around our internal system which on average
guides us to the correct part 99.99% of the time. Then we made it better!
The process
is based upon a system of either direct part number entry or
selection of a manufacturer and your sequential refinement of the item’s
description or application.
If you know
the part number of the item you are looking for enter the full number in
the “Part Number” box and click “Search”. When entering the part
number directly there is no need to select the “Manufacturer”, the
part number field overrides all others. At this time we do not support
“partial” part number lookups.
If you
don’t know the number or your part number search yields no results, you
can do a search by description. Select a manufacturer from the drop down
list, enter any word(s) from the description and click on “Search”.
You will be presented with a list of items whose descriptions contain the
words you entered. You can navigate this list by paging forward or back or
by filtering on a partial part number, additional words from the
description, or an application.
To use the
filter, enter a partial part number, additional key word(s) from the
description, or part of an application into the filter text box. Click the
button to select which field your text applies to, and click on
“Filter”. If you want to get back to your previous list level, click
on “Previous List”. These list levels “stack” so you can drill
down through multiple levels and back up again. To see the details of an
item, click on the part number.
If your
description search does not yield satisfactory results, try broadening
your search criteria. If that does not work, contact
us and we will be happy to assist you.
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When an item
is selected, it’s inventory details are displayed. If the item you have
selected has a direct replacement, you are automatically transferred to
the latest part number.
THE
QUANTITIES SHOWN ARE ABSOLUTELY REAL TIME. Our system has been designed to
give you the “up to the second” facts so you can make your purchasing
decisions with confidence.
Products in
USED condition are not available for direct sale but are displayed to
provide potential availability of refurbished products. Click
here for a definition of our product conditions
Exchange
pricing is displayed for items we provide exchanges on. Click
here to view our terms and conditions on exchange transactions. Repair
pricing is displayed for items we repair. If you would like to send some
parts in for repair, or you have any questions regarding our repair
services, contact our Customer
Service department for assistance.
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To Build an
ORDER or QUOTE, enter the desired quantities in the box under the desired
conditions and click “Buy It”. By entering quantities under more than
one condition for the same part number, multiple line items will be
created on the order. ALL LINES ITEMS CAN BE MODIFIED INDIVIDUALLY AT ANY
TIME IN THE ORDERING PROCESS.
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Our normal
procedure is to ship products in stock the same day the order is placed
providing we receive your order before 4:00 PM PST. If there is a problem
that will delay the same day shipment of your order, we will contact you
as soon as we possibly can. An E-mail confirmation will be sent to you
upon successful processing of your order. Another will be sent upon
shipment that will include waybill information.
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Registered
Business Partners may order backorder quantities (more than we have in
stock) under the obligations of a valid purchase order agreement. Orders
placed for refurbished items where we have used in stock can generally
ship the following business day. Orders placed for new items not in stock
have varying lead times. Items marked as ***OBS*** are obsolete and CAN NO
LONGER BE PURCHASED NEW. If there is a problem with the delivery of any
item on your order one of our account representatives will contact you as
soon as possible to resolve the issue.
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Special Orders
If the item
you selected is flagged as a “Special Order” that means it is NON
CANCELABLE AND NON RETURNABLE! When you select the “Buy It” button you
will be asked to confirm that you wish to place your order under these
terms before proceeding. If you choose to decline these terms you will be
returned to the product search screen.
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Definition
of Product Conditions
New-
Material which has come through normal manufacturer’s distribution
channels as new product, or purchased as surplus but is in un-opened,
“FRESH” manufacturer’s packaging. Carries original manufacturers
warranty.
Demo-
Material that is “LIKE NEW” in all respects. May not have manufacturer’s
packaging or packaging may not be “FRESH”. All material undergoes full
in-house testing to insure like new functionality. Consumables which have
gone past their expiration date but sample testing determines perfect
functionality may also be classified as Demo. Products carry full CHA
warranty.
Refurbished
– Material that has been upgraded from used through our ISO 9002
certified procedures. Material is functionally like new, upgraded as
needed, fully system tested and burned in. Cosmetics are refreshed
including repainting as needed to closely match OEM colors. Products carry
a full CHA warranty.
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Used - Although
we do not sell used product on our web site, we do make used material
available for sale on an exception basis. Used material is typically sold
"as is" with no warranty and does not include consumables, or
documentation. It is typically complete. Transactions for used material
require a signed "Used
Equipment Sales Agreement" to insure there is a complete
understanding of the exact condition of what you are buying and must be
defined and negotiated prior to placement of the order.
Discount
Pricing
Prices
displayed for our products include the manufacturer’s list price, our
sell price for NEW, DEMO, and REFURBISHED conditions.
We offer
discounts off of our standard pricing for those customers doing volume
business with us. These discounts are based upon negotiated percentages
and given under a contractual agreement. If a discount agreement is in
place the prices displayed will automatically reflect the discounted
levels. If you would like to
discuss a discount agreement please contact your Account Manager or our
sales group.
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Our order
entry system allows you select the products, conditions, and quantities
you are interested in, and process them as an active order or suspend the
order for later modification and processing.
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If you leave
the shopping process, you will be prompted to suspend the order. If you
suspend the order, it will be given a unique ID and placed in your
company’s suspended order list. Suspended orders are saved on our system
for 30 days before they are discarded. You can reactivate the order from
the “Review Suspended Orders” menu option. The associated buyer name
is listed next to each suspended order to support multi buyer
organizations.
A SUSPENDED
ORDER IS NOT A QUOTE. It does not guarantee pricing or reserve inventory.
When you reactivate a suspended order our system runs through the list of
items and verifies quantities on hand and pricing. If there is pricing
discrepancy or the quantity available is less than the quantity on your
re-activated order, these discrepancies will be listed.
Upon reactivation, the order can be edited or processed like a
standard order. You can only have one active order at any given time.
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Express
customers may place orders for products that are in stock on their Visa or
Master Card. The ship-to address on the order must match the billing
address on the card. Complete all required fields on the order entry
screen and verify the information before clicking “Submit”. Your
credit card will be charged immediately and your order will ship the same
day if you have placed it before 4:00PM PST. If you placed the order later
in the day it will ship the following day.
If you
encounter any problem with processing your order, or the products you
receive, please click here for problem resolution instructions.
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As a CHA
Business Partner you have many additional options when processing an
order.
You can
place orders for backorder quantities for NEW and REFURBISHED products.
You may
select the payment terms best suited to the transaction.
Transaction
amounts up to your maximum available credit.
You may
select your preferred method of shipment using your account or we will
pre-pay on ours and bill you.
You may ship
to any location and store locations for later retrieval and use in future
transactions.
Ability to
suspend an order for later reactivation organized by individual buyers.
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Our credit
card transactions are processed through Verisign, the leader in internet
security. For items that will ship within 24 hours we debit your card at
the time the order is generated. For backorder quantities we debit your
card prior to each shipment. If at the time we attempt to debit your
account we get a “transaction denied” status from your cards bank, we
will hold the shipment and contact you as soon as possible for resolution.
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In the event
that you experience any difficulty with the use of this site, you have
many options for help. You can contact us via e-mail or phone or you can
use AOL’s instant massager. Click
here for a contact directory.
If you have
a problem with any of the products or services you purchase from us,
please review our warranty
policy to see if it still in force. Contact
our Customer Service group to open a support call and have your
technician speak with our Technical Support group while they are on-site
with the item in question. THERE IS A
90% PROBABILITY THAT WE WILL BE ABLE TO RESOLVE THE DIFFICULTY OVER
THE PHONE IF YOU FOLLOW THIS PROCEDURE. WE CANNOT PROCESS A RETURN UNLESS
A CALL HAS BEEN OPENED. If our Support group feels a credit or exchange is
warranted, Customer Service will promptly process the transaction.
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