Customer Technical Support Request
We have recently made an important change in our technical support policy. After over 20 years of providing in-depth technical support to anyone who needed it at no charge, we now offer this support as a premium service to our customers who average at least $2000.00 per month in combined repair and sales volume. We have made this change so that we can continue to offer our products and services at the most competitive prices in the industry. Support calls which result in a repair RMA or sales order will still be provided at no charge. New customers will receive the first 15 minutes of support at no charge. Customers who do not meet the criteria for free support will be billed at the rate of $25 per 15 minute block of time... still a great bargain!
Please complete this form with as much information as you can. We will use it to open a support call and contact you using the most appropriate method as soon as possible. The more information you can provide here the easier it is for us to assist you efficiently. If you are not currently a CHA customer you must register with us to receive technical support. Please log in to our commerce server to register. You may also call our support center at 949-251-9000. If you have related printouts or documentation you can fax them to 949-251-9130.